Refund policy
Effective Date: July 1, 2025
Website: https://extrudify.in
📧 Email: help@extrudify.in | contact@extrudify.in
📱 WhatsApp Support: +91 62838 06125
At Extrudify 3D, every product is crafted with precision, passion, and personalization 🧡. Since we specialize in custom-made 3D printed products, our Return & Refund Policy is designed to be fair while protecting the uniqueness of made-to-order manufacturing. Please read carefully before placing an order.
❌ Returns Policy
We do not accept returns for any product that has been custom-made, personalized, or 3D printed specifically as per your order 🖨️.
Returns are not allowed in cases where the product was printed with the name, number, color, or model you submitted, even if you later change your mind. Additionally, minor imperfections such as visible layer lines, stringing, or slight unevenness are natural characteristics of 3D printing and do not qualify for return.
If you ordered the wrong product, input incorrect text, or selected the wrong variant, unfortunately, that also does not qualify for a return 🚫.
Returns are not accepted if you simply did not like the product, expected a different feel or size, or were unaware of the product details despite them being clearly listed.
We also do not accept returns where delivery fails due to incorrect address, unavailability to receive the package, or customer not responding to delivery attempts 📦.
✅ Refunds & Replacements
You are eligible for a refund or free replacement only if:
🛠️ The product you received is physically damaged, broken, or non-functional when delivered.
🎨 The product is completely different from what you ordered, such as receiving the wrong color, design, or text.
📦 The order is lost in transit by the shipping partner and cannot be recovered.
🔗 The Refund Amount will be after deduction of Shipping charges.
If any of these situations apply, you must report the issue within 24 hours of delivery. Please send:
📸 Clear images or an unboxing video of the product and the packaging
🧾 Your order ID and registered contact details
✉️ A brief explanation of the issue
Send the above to help@extrudify.in or WhatsApp us at +91 62838 06125 📱.
Once we review and validate the issue, we will either reprint and resend your product free of cost or initiate a full refund 💸. You will be notified of the approval and your refund will be processed to your original payment method within 5–10 business days.
⚠️ Conditions That Are Not Eligible for Refund
Refunds will not be granted in cases such as:
🚫 Spelling errors, wrong numbers, or incorrect inputs made by the customer
🚫 Aesthetic complaints like "looks smaller than expected" or "not the shade I wanted"
🚫 Minor surface defects typical of 3D printing like stringing, uneven texture, or filament marks
🚫 Delivery failures caused by incorrect address or non-responsiveness
🚫 Dislike of the product design when the product matches the one shown or described
🚫 Claims made after 48 hours of delivery without proof
To be eligible for any refund, photo or video proof must be submitted, and all claims must be made in a timely manner. Without this, we reserve the right to reject the refund request 🚨.
🔁 Re-shipping for Failed Deliveries
If your package is returned to us due to address errors, failed delivery attempts, or refusal to accept the package without valid reason, we will notify you 📬.
You may then choose to:
🚚 Pay the shipping charges again and have your product re-shipped
🚫 Or forfeit the order (in which case, no refund is applicable)
🔄 Order Cancellations
Orders can be cancelled only within 180 minutes of placing them, and only if production has not yet started ⏳.
Once your item has entered the printing queue or has been dispatched, it cannot be cancelled. This applies especially to customized and made-to-order products.
To request cancellation quickly, email us at help@extrudify.in or message us on WhatsApp: +91 62838 06125 🕐. Please include your order ID.
📹 Unboxing Video Encouragement
We highly recommend recording an unboxing video 📸 at the time of delivery. This serves as solid proof in case of damage or incorrect item claims. Without this, we may not be able to approve a refund or reprint.
🧾 Refund Timeline
If your request is approved, the refund will be issued back to your original payment method (UPI, debit/credit card, or wallet) within 5–10 business days 💰.
In the case of a replacement, we will reprint and ship the corrected product within 10–14 working days, followed by standard shipping time depending on your location.
📞 Customer Support
We’re here to help you through any issues.
📧 For refund requests and complaints: help@extrudify.in
📬 For general questions: contact@extrudify.in
📱 For fast support and image/video submissions: WhatsApp: +91 62838 06125
🕙 Support Hours: Monday to Saturday, 10 AM to 6 PM (closed on Sundays and public holidays)